At BekyBerry, customer satisfaction is at the heart of everything we do. As our products are entirely digital, we’ve outlined the following Refund and Return Policies to ensure clarity and fairness for all our customers.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
If the digital product is incomplete, corrupted, or otherwise defective and a replacement cannot be provided, a refund may be granted.
Technical Issues:
If you experience technical difficulties that prevent access to or proper use of the purchased digital product, and the issue cannot be resolved after troubleshooting, you may be eligible for a refund.
Incorrect Product Delivery:
If you receive a product that does not match the description or is different from what was purchased, a refund may be issued.
Defective Digital Files:
Non-Refundable Situations
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.Refunds will not be granted in the following cases:
Change of Mind:
Refunds cannot be provided if you simply change your mind after purchasing a product.
Customer Misunderstanding:
Refunds will not be issued if the product was purchased due to a misunderstanding of its features or content, as all details are clearly outlined on the product page.
Unauthorized Use or Distribution:
If the product has been accessed, downloaded, or shared with others, the purchase will be considered final.
Late Requests:
Refund requests made more than 14 days after the purchase date will not be considered.Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Refund Request Process
To request a refund, you must provide:
Provide a clear description of the problem, including screenshots or other relevant documentation to support your claim.
Proof of Purchase:
Include details such as your order number or transaction ID to verify the purchase.
Detailed Explanation of the Issue:
Resolution Timeline
Refund requests are typically reviewed and processed within 7 business days. If approved, refunds will be issued to the original payment method within 7–10 business days, depending on your payment provider.
Alternative Resolutions
In situations where a refund is not possible, we may offer:
Store Credit: Credit for future purchases on our website.
Product Replacement: A corrected or updated version of the purchased product.
Important Notes
All sales are final unless they meet the conditions outlined above.
This Refund and Return Policy is designed to protect both our customers and the integrity of our digital products.
By purchasing from BekyBerry, you agree to these terms.